Anxious person concerned about what they learned

People want Reassurance

What’s wrong with me? 🤧 🤢 😳

Not sure if you’re sick? Go online… Researching your symptoms always seems to lead to the same conclusion: Call 911 stat!! 🚑 👩⚕️

Sarcastic, indeed, but not far off the mark.

When patients search online—Google or WebMD—they get generic results, listing symptoms, complications, and the same conclusion: see a doctor.

Duh. 👍

This creates stress, worry, and anxiety. Not very helpful.

What people want is reassurance, and an awareness of what is going on. This requires personalized information and advice.

A handful of ventures realized this and built quite sophisticated AI-based platforms that can quickly analyze symptoms, generating personalized results. Ada Health is one good example.

While these platforms are remarkable, they have flaws.

User interactions are with chatbot-like interfaces, where the bot interrogates a patient using questions and answers akin to a decision tree-like flowchart. The interaction isn’t organic and lacks emotion and empathy. There’s a “human” element to the conversation missing.

Now enter ChatGPT… 🤓

Assuming you can get past the “ChatGPT is at capacity right now”, one quickly realizes how revolutionary technology like this will be, and its impact on patent interaction and communication.

Not only can a technology like this can refine the communications between patients and AI-based platforms, but also inject levels of sensitivity and empathy to the conversation.

The potential for ChatGPT-like platforms in health care is big, but like all things in digital health, will take time, diligence, and deep validation it works.

Nonetheless, I am really excited about what we can do with this.

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